A personalised AI companion that talks naturally, remembers, reminds, supports daily routines and keeps families in the loop when it matters.

Family Ties AI is a family support platform designed to help people stay connected, supported and independent.

Our AI companion, Sophia, provides personalised conversations, reminders, regular check-ins and everyday support while helping authorised family members and carers stay informed when they cannot always be there.

Sophia is the AI-powered personal companion behind Family Ties AI.

She can have natural conversations, provide reminders, check in throughout the day, help maintain routines and provide personalised support based on each person’s individual preferences and needs.

Family Ties AI is designed for people who may benefit from additional everyday support, companionship or structure.

This can include older adults, people living independently, people living with memory difficulties or long-term challenges, and families or carers who want additional peace of mind when they cannot always be present.

No.

Sophia is designed to complement human care, not replace it.

She provides an additional layer of companionship, communication and everyday support between family visits, phone calls and professional care.

No.

Although Family Ties AI can be particularly helpful for older adults and people living independently, Sophia can support adults of different ages who may benefit from reminders, routine, companionship or regular check-ins.

Sophia can communicate through WhatsApp, SMS and voice calls using the phone your loved one already has.

There is no separate app for them to download or learn.

No.

We designed Family Ties AI around technology people already know how to use.

Sophia communicates directly through familiar messages and phone calls.

Not necessarily.

Depending on the communication method being used, Sophia can communicate through SMS or voice calls as well as WhatsApp.

Yes.

Sophia is designed to communicate naturally rather than simply sending automated notifications.

She can have conversations, ask questions, respond to messages and provide personalised interaction based on the information and preferences available to her.

Yes.

Voice calls are available, alongside WhatsApp and SMS.

The communication methods used can depend on the individual’s preferences and chosen service.

Yes.

Sophia can provide scheduled or personalised check-ins when family members are at work, travelling, busy or simply unable to call at that moment.

Sophia can provide personalised reminders for things such as:

• Medication routines
• Appointments
• Meals
• Hydration
• Activities
• Family events
• Daily routines
• Important tasks
• Personal reminders

Reminders can be tailored around the individual’s normal routine.

Yes.

Sophia can provide prompts and check-ins around regular activities throughout the day, helping someone maintain structure without constantly relying on family members to remind them.

Sophia can support multiple languages, allowing families to create a more familiar and comfortable experience for their loved one.

Language availability may vary depending on the communication feature being used.

Families and carers often carry a large mental load — remembering appointments, checking whether routines happened, calling repeatedly and worrying when they cannot be present.

Family Ties AI helps provide an additional layer of support so families can remain involved without having to personally make every reminder or check-in themselves.

Authorised family members can access the Family Ties family portal to view relevant information, activity and updates connected to their loved one’s support.

Yes.

You can add multiple family members, including as many as you need depending on your chosen plan.

This means the people involved in supporting your loved one can remain connected and informed where appropriate.

Yes.

Where the feature is enabled, alerts and updates can be directed to authorised family members or carers based on the family’s chosen setup.

Sophia can follow up after an unanswered check-in.

Depending on the family’s settings, continued non-response or certain situations may also result in an authorised family member or carer being notified.

Yes.

Family circumstances change, so Sophia’s reminders, routines, check-ins and preferences can be updated when needed.

Family Ties AI can provide additional everyday support for some people living with dementia, including familiar conversations, reminders, routines, memory prompts and regular check-ins.

However, every person and every stage of dementia is different.

Family Ties AI is designed to complement family and professional support and does not replace medical treatment or professional dementia care.

That is okay.

Sophia can introduce herself naturally and provide gentle context during conversations where appropriate.

The experience can also be personalised with information that helps conversations feel more familiar.

Yes.

Sophia can provide personalised prompts around appointments, daily routines, activities and other important things the individual may want help remembering.

These are supportive reminders rather than medical supervision.

Yes.

Personalisation is an important part of Family Ties AI.

Families can provide information such as routines, interests, preferences, important people, communication preferences and other relevant details that help Sophia provide more meaningful support.

Where memory features are enabled, Sophia can use relevant information and conversation history to provide a more continuous and personalised experience.

This means interactions do not always have to start from the beginning.

Depending on the permissions and features being used, this may include things such as:

• Personal preferences
• Interests and hobbies
• Important family members
• Routines
• Important dates
• Previous conversations
• Communication preferences
• Relevant information provided by the family

Yes.

As Sophia interacts with someone and learns more about their preferences and routine, the experience can become increasingly personalised within the permissions provided by the individual and family.

Yes.

Sophia can provide scheduled medication reminders based on information supplied by the individual or their authorised family.

Sophia does not prescribe medication or change medical instructions.

Sophia can ask someone to confirm whether they have taken their medication and record their response where that feature is enabled.

However, that confirmation is based on what the person tells Sophia and should not be treated as clinical verification that medication has been taken.

No.

Sophia is not a doctor or healthcare professional, and Family Ties AI is not a medical service.

Medical concerns should always be discussed with an appropriate healthcare professional.

Depending on the situation and the family’s settings, Sophia may ask further questions or notify an authorised family member or carer.

Family Ties AI is designed to help families identify situations that may need attention, but it should not be relied upon as an emergency monitoring service.

No.

Family Ties AI does not replace 999, NHS 111, emergency services or professional medical care.

If someone is believed to be in immediate danger or experiencing a medical emergency, the appropriate emergency service should be contacted directly.

Yes.

Like all artificial intelligence systems, Sophia can occasionally misunderstand something or provide an incorrect response.

Important medical, financial, legal or safety information should always be independently checked.

Protecting personal information is a core part of Family Ties AI.

We operate in accordance with applicable UK data-protection requirements, including UK GDPR, and access to personal information is restricted to authorised users where appropriate.

Only appropriately authorised people should have access to information connected with an individual’s Family Ties account.

Permissions are established as part of the onboarding process and the family’s chosen setup.

Where appropriate, the person receiving support should understand what Family Ties AI is and agree to using the service.

During onboarding, we collect the relevant information, permissions and agreements before Sophia begins communicating with someone.

Where an individual has additional decision-making or support needs, their individual circumstances must be considered carefully.

Yes.

Sophia’s personalisation is based on information provided to Family Ties AI and the permissions associated with the account.

Families remain involved in determining the information used to personalise the service.

Yes.

Sophia’s communications can be changed, paused or stopped when required.

Personal information is handled in accordance with our Privacy Policy, applicable data-protection requirements and our data-retention policies.

Information that is no longer required will be handled or securely deleted in accordance with those policies.

Getting started normally involves three stages:

1. Personal Profile
   We learn about the person Sophia will be supporting, including their preferences, routines and communication needs.
2. Agreements & Permissions
   The appropriate agreements and permissions are completed.
3. Setup & Introduction
   The account is configured, family access is arranged and Sophia is introduced to the person she will be supporting.

Yes.

During our beta programme, selected families can receive a 30-day trial so they can experience Family Ties AI and provide feedback that helps us continue improving the service.

Family Ties AI is currently in its beta phase, so rather than publishing fixed long-term pricing before we understand how families use the service in everyday life, we are currently working with personalised Founding Member rates.

Usage can vary considerably between families. Some people may use Sophia primarily for check-ins and reminders, while others may use more conversations, messages, voice calls and additional features.

The beta programme allows us to understand these differences and develop fair and sustainable membership options based on real-world use.

Families will always be given clear information about any costs before moving onto a paid service.

We want our future plans to be based on how families actually use Family Ties AI, rather than assumptions.

Our beta programme helps us understand the real cost and value of different features, including AI conversations, messages, voice calls, reminders, family access and other services.

We can then create membership plans that are both fair for families and sustainable for the service.

Yes.

We intend to offer different levels of membership so families can choose the amount of support that best suits their circumstances.

This is expected to include a limited free option alongside paid memberships offering greater levels of access and additional features.

Full plans and pricing will be announced once we have gathered sufficient information from the beta programme.

Founding Member rates are special early membership arrangements for families joining Family Ties AI during its early stages.

Rather than placing every family into a fixed package immediately, we can better understand how they use Sophia and identify the level of support that suits them.

Families who support Family Ties AI during the beta period may be offered Founding Member rates or other early-member benefits if they decide to continue using the service.

Full details will be explained before any paid membership begins.

Yes.

Families interested in Family Ties AI can register their interest.

Because we are introducing families gradually during the beta period, joining the waiting list allows us to contact you as suitable places become available.

Yes.

Once our membership plans are fully introduced, families will be able to move between available plans where appropriate as their needs change.

Yes.

Families will be able to cancel their membership in accordance with the terms of their chosen plan.